Commitments and quality

Service-Public.fr, the official website of the French administration, has the mission to inform you and direct you to the services allowing you to know your obligations, exercise your rights and complete your administrative procedures.

Thus, its purpose is to provide an initial level of information, not to replace the advice provided by legal professionals, legal advisors or lawyers.

Given the large number of sheets on the site, it is possible that some of them may contain material errors, despite all the attention paid by our services and our commitment to a system of continuous improvement.

If you have any questions on one of our cards, do not hesitate to write to us via the following link: https://www.service-public.fr/particuliers/vos-questions/droit-demarche/question-droit-demarche

• Service-Public.fr is a 24-hour virtual administrative window.
• Service-Public.fr is a gateway to the administration; it effectively directs you to the right service; with its section Your rights and approaches, it provides an initial answer to all your questions.
• Service-Public.fr is also the opportunity to ask your questions via the messaging service.
• Service-Public.fr provides the contact details of counters near you (town halls, prefectures, France Travail (formerly Pôle emploi), etc.)
• Service-Public.fr is accessible to the visually impaired in compliance with the Government Accessibility Repository (RGAA).
• The information of Service-Public.fr is also accessible by telephone (Allo Service Public) or on the website of mayors, prefectures and certain ministries.

• Service-Public.fr organizes administrative information based on your daily concerns, your situation or the problems of your association.
• Service-Public.fr strives to use clear language; the files or cards are directly usable thanks to clear and concrete explanations.
• Service-Public.fr offers several navigation devices to find your way around the site, a breadcrumb on all pages, a search engine.

• Service-public.fr undertakes to regularly update the thematic files, the practical sheets Your rights and procedures, the contact details of the counters to be systematically displayed on each sheet, the date of last update, the name of the services that have drafted and validated them.
• Service-Public.fr is committed to informing you of new online services, new telephone numbers that simplify your daily activities.
• Service-Public.fr is committed to putting forward new regulations, the necessary information in case of emergency or crisis, important deadlines concerning you (tax declaration, results of the bac, etc.).
• Service-Public.fr offers you a free subscription to its weekly letter to receive, by email, all administrative news.

• Service-Public.fr allows you to Ask a question ", administrative intelligence, courier, and to obtain a first response or orientation to the right information or service.
• Service-Public.fr always sends you an acknowledgement of receipt with a registration number of your email.
• Service-Public.fr undertakes to process your emails in less than 5 working days (at least 80% in less than 3 days).