Missions

Service-public.fr was created in 2000. It has undergone numerous editorial, functional and technical developments and was recast in 2009, 2015 and 2022.

The current version is accessible from any medium: computer, tablet or mobile. It is part of an overall project designed to provide users with a single point of entry for information, guidance and on-line services.

Organized according to users' needs, the site answers questions such as:

• Am I eligible for housing assistance?
• What is the cost of a passport?
• How do I get the legal aid application form?
• Can I change my address online?
• What are the opening hours of the prefecture?
• Carte grise Do I have to travel to redo my job? etc.

Service-public.fr is intended for individuals and associations.

Professionals have a dedicated site: https://entreprendre.service-public.fr

Service-public.fr has a directory space that references all national public administrations and services (institutions and courts, ministries, independent authorities, embassies, etc.) and local authorities (town halls, prefectures, social services, courts, etc.): directory.service-public.fr.

The site informs and guides users through various sections such as:

• News: latest administrative news, news folders, alerts, etc.
• Your rights and procedures: practice sheets and additional information to know and understand its rights and obligations and to carry out administrative procedures.
• Approaches and tools: access to all online approaches, administrative forms (cerfas), letter templates, research tools and simulators offered by the administration.
• A question? : Email service and questions/answers via email.

Service-Public.fr is a general service that answers, as precisely as possible, the questions that users ask themselves in the face of the most common situations or difficulties. Exceptions, geographical specificities (e.g. texts only applicable overseas) or special cases are usually not dealt with.

The vocation of service-public.fr is to offer an equal and first level service to all users, throughout the territory and to offer neutral, up-to-date, validated, practical and useful information. It is complementary to local websites, the websites of national bodies and those of ministries that can deal with more specific topics.

The mission of Service-Public.fr is to ensure that information and administrative services are accessible to everyone and everywhere: Internet user or non-Internet user, from Service-Public.fr or a partner site, at its counter.

For example, the information produced for Service-Public.fr can be accessed through different channels and can be reused on other sites:

• Service-public.fr is accessible on any media, computer, tablet or mobile.
• A messaging service is responsible for responding to emails sent by users.
• Allô Service-Public 3939 is a telephone service: https://www.service-public.fr/particuliers/vosdroits/F33683
• All Your Rights and Approaches content can be reposted on the website of a town hall or any other community or administration. See Co-branding: www.service-public.fr/partenaires/comarquage.
• Your rights and procedures are also available as a dataset on the website data.gouv.fr: www.data.gouv.fr/fr/datasets/service-public-fr-guide-vos-droits-et-demarches-particuliers, as well as the data in the News section and in the Administration Directory.

Users can also be kept informed of the latest news of service-public.fr by subscribing to the e-mail letter (www.service-public.fr/actualites/lettresp/abonnement) or the proposed RSS feeds on the dedicated page or by following the Twitter account @servicepublicfr.

In order to ensure that the information published on the site is accessible to everyone, and especially to people with disabilities, Service-Public.fr is developed to meet as closely as possible the accessibility criteria established by the General Repository for Accessibility for Administrations (RGAA). See the page of service-public.fr dedicated to accessibility: www.service-public.fr/qualite-de-service/accessibilite.

Finally, for committed citizens who wish to get involved in public life, DILA offers vie-publique.fr, the citizen portal “at the heart of public debate”.

• Order No. 2005-1516 of 8 December 2005 on electronic exchanges between users and administrative authorities and between administrative authorities.
• Decree No. 2016-186 of 24 February 2016 amending Decree No. 2009-730 of 18 June 2009 on online accessible storage space pursuant to Article 7 of Ordinance No. 2005-1516 of 8 December 2005 on electronic exchanges between users and administrative authorities and between administrative authorities.
• Order of 6 November 2000 on the creation of a website entitled ‘service-public.fr’.
• Order of 24 February 2016 integrating into the ‘service-public.fr’ website an online service enabling the user to complete all or part of the paperless administrative procedures and to have access to personalized information services.
• Deliberation No. 2015-411 of 12 November 2015 delivering an opinion on a draft decree on the implementation of processing of personal data incorporated in the service-public.fr system to enable, at a unified access point for the user, all or part of the paperless administrative procedures to be carried out and personalized information services to be provided (request for an opinion No 1878256).