Accessibility: partially compliant

Verified 07 February 2022 - Directorate for Legal and Administrative Information (Prime Minister)

This page is not a help page. It aims to present the accessibility policy of the website undertaking.service-public.fr and to define the general level of accessibility found on the site in accordance with the benchmarks and regulations. For navigational aids and site specific features, visit the help page.

An accessible website is a site that allows all internet users to access its contents without difficulty, including people with disabilities and using specialized software or hardware.

For example, an accessible site can:

Navigate with speech syntheses or Braille beaches (especially used by blind or visually impaired Internet users).

Customize the display of the site according to its needs (magnification of characters, color modification, etc.).

Navigate without using the mouse, with the keyboard only, or via a touch screen.

The Directorate of Legal and Administrative Information (DILA) pays particular attention to the quality of realization of its websites. For several years now, it has been working to comply with the GAR (General accessibility framework for administrations). The DILA also places great importance on user experience and ergonomics.

In order to obtain the best possible result, accessibility is taken into account by all the teams involved in the development of the site. Our teams are trained in accessibility. They are accompanied for auditing, arbitrations and verification of corrections throughout the design and development phases.

In addition, we are taking a decidedly pragmatic approach to accessibility. The choices made and the elements put in place prioritize the user experience more than strict compliance with the RGAA.

This is particularly the case when the solutions proposed by the RGAA are not compatible with technical aids - often due to browser bugs or operating systems - or when they make the interface too complex to use.

The Directorate for Legal and Administrative Information undertakes to make its websites, intranets, extranets and mobile applications accessible, in accordance with article 47 of Law No. 2005-102 of 11 February 2005.

This accessibility statement applies to the website undertaking.service-public.fr. It was carried out on 25/01/2022, on the basis of the content available on that date.

Test Results

The compliance audit, carried out by the Access First business, on a sample of 17 pages, shows that 91.37% of the RGAA criteria are met

Compliance Status

The site is partially compliant with the General Accessibility Improvement Repository (GAAR), version 4, due to the non-conformities and deviations listed below.

Technologies used for the realization of the site

  • HTML5
  • CSS
  • JavaScript

Assistive user agents, tools, and technologies used to verify content accessibility

Content Render Checks were performed with the following configurations:

  • Firefox and NVDA;
  • Safari and VoiceOver;
  • Firefox and Jaws 2020.

The following code verification tools were used to verify compliance with the GBAA tests:

  • Accessible Name and Description Inspector (ANDI) Module
  • Color Contrast Analyzer
  • Web Developer Extension
  • Tools for developers embedded in the Firefox browser;
  • W3C HTML Validator.

Pages of the site that have been checked for compliance

  1. Reception;
  2. Life stages;
  3. Folder;
  4. Subfolder;
  5. Simple card;
  6. Sheet with guided search: "Trial period";
  7. Search results "payment of tax";
  8. Form with questionnaire;
  9. "Who can help me" card;
  10. A form containing a search field;
  11. Accessibility page
  12. Full sheet;
  13. Fact sheet "How to...";
  14. Practical fact sheets of research results;
  15. Help page;
  16. Site map;
  17. Legal notice

Inaccessible Content

Non-conformities

The content listed below is not accessible for the following reasons:

  • Some texts contrast too little with their background;
  • Some interactive components are not fully compatible with assistive technologies;
  • The generated source code for some pages is invalid;
  • Some page titles need to be optimized;
  • Content is not always properly structured by titles;

If you encounter an accessibility problem with a content or service, you can contact the website manager to be referred to an accessible alternative or obtain the content in another form.

Send message:

referent-accessibilite@dila.gouv.fr

This procedure is to be used if you have reported to the website manager a lack of accessibility that prevents you from accessing any content or services on the website and you have not received a satisfactory response. You can then choose:

Defender of Rights

Free answer 71120

75342 Paris CEDEX 07_

In accordance with provisions of RGAA4 , the DILA has set up a three-year accessibility scheme which will be set out in annual action plans.

These documents are available on the DILA institutional website: https://www.dila.premier-ministre.gouv.fr/informations-sur-le-site/accessibilite