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The Question of the Week
How do I get a refund for a train ticket?
Publié le null - Directorate for Legal and Administrative Information (Prime Minister)
The question: I have to take the train to Toulouse at the end of the week. Will I be able to get my ticket back if my train is canceled?
Service-public's response: In general, if the fare conditions of your ticket allow it, you get a refund of your ticket after having canceled it or following a complaint made by email or by post. However, you may benefit from more favorable repayment terms depending on the events and the decisions of the SNCF.
General rules
Depending on the price conditions of your ticket, you can receive a refund following its cancelation.
- For a dematerialized ticket (e-ticket for example) or a ticket not yet withdrawn (at a station, in a shop, in a travel agency or at a self-service kiosk), you can cancel your ticket online and the credit will be paid into the account associated with the credit card used for the online payment.
- For a ticket already withdrawn or sent to your home, you can cancel your ticket online, then go to the station, shop or agency to be refunded (by credit card or cash until €150).
Special conditions
You are invited to check your train's traffic regularly on the site sncf.com or on the mobile app.
Should your train be canceled, you can cancel your ticket free of charge under the
Additional topics
Business nationale des chemins de fer français (SNCF)
Business nationale des chemins de fer français (SNCF)
Business nationale des chemins de fer français (SNCF)
Agenda
Plateforme Mon Master
Du 4 juin au 31 juil. 2024
Publié le 06 juin 2024