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Scams
Energy renovation works: watch out for fraudulent companies
Publié le null - Directorate for Legal and Administrative Information (Prime Minister)
Insulation, ventilation, installation of solar panels... The DGCCRF renews its advice to protect consumers from unfair practices of certain professionals in energy renovation works.
An increase of 20% Following complaints of fraud and abuse in the energy retrofit sector between August 2018 and August 2019, the Directorate-General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF) offers you 8 ideas to adopt to carry out your project calmly:
- ask for advice from an advisor on 0 808 800 700 (free service + call price) or on www.faire.fr to know what work to carry out and the aid to which you are entitled;
- watch out for companies who claim to be acting on behalf of public bodies (who never approach) or your energy provider;
- do not give your bank details and never sign the same day;
- request a quote and compare with other offers;
- beware of overly attractive offers (you may not be eligible for the announced aid and the actual energy savings may be less than the promises);
- If you have taken credit, do not sign the completion certificate until the work is fully completed.
- in the event of a dispute, consider calling on consumer associations;
- if you find a fraudulent practice, contact the DGCCRF.
Please note
These tips are detailed in the brochure .
Additional topics
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Directorate-General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF)
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