Mail and parcels: what to do in case of delivery problem?

Through the digital platform jalert.arcep.fr , your user experience allows Arcep to identify malfunctions which may encourage operators to improve their services.

Simply choose from a series of detailed proposals for:

• deposit (I am not satisfied with the conditions for deposit of my mail/parcel);
• routing (I have sent a mail/package but I am not satisfied with the conditions of routing);
• delivery (I am not satisfied with the conditions for delivery of my mail/parcel);
• agency reception (I am not satisfied with my agency's reception conditions);
• the contract for forwarding (I am not satisfied with my contract for forwarding).

If you wish, you have the possibility at the end of the journey to add free comments and also to evaluate the quality of the customer service of the operator.

Once your alert has been sent, Arcep gives you access to tip sheets related to your problem that are also sent to you by email.