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Free services
The end of surtax numbers to reach jurisdictions
Publié le null - Directorate for Legal and Administrative Information (Prime Minister)
Since 1er january 2021, calling an administration cannot cost more than the price of a local call. Public service administrations and bodies must now offer a toll-free, non-geographic call number in order to obtain information, take action or assert their rights. This measure was provided for in article 28 of the Law for a State serving a trusted business (the Essoc law
Since 1er january 2021, the following services are no longer chargeable (only the cost of the call is chargeable)
- Hello public service: 3939
- payment of fines for automatic radars: 0 811 10 10 10 and 0 811 10 20 30 (automatic radars) and 0 811 871 871 (electronic report)
- RATP: 3424
- SNCF: 3635
- Pension Insurance: 3960
Some organizations had already moved to free services, such as:
- Pôle emploi: 3949
- National Agency for Securities (ANTS): 3400
- tax information service: 0 809 401 401
- the CAF, which has replaced all its former numbers in 810 with a unique number since 16 December 2020: 3230
- the Urssaf, which replaced its old numbers on 7 December 2020 3957 for employers and liberal professions and 3698 for self-employed persons, craftsmen and traders.
Please note
The cost of the call is included in your fixed or mobile phone plan or is priced at the price of a local call depending on your offer. The service associated with this number is free of charge.
Additional topics
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Agenda
Plateforme Mon Master
Du 4 juin au 31 juil. 2024
Publié le 06 juin 2024