Public Services + is a program for the continuous improvement of public services in their relations with users. It builds on 9 shared commitments to be:

Closer to users:

• you are received with courtesy and kindness and, under the conditions provided by law, you have the right to make mistakes;
• public services that can be reached by phone or on site and that facilitate your online activities;
• you receive support adapted to your personal situation, especially for digital uses.

More efficient:

• systematically refer you to the appropriate person to process your application;
• you receive a response to your requests within the deadlines announced and you are informed about the progress of your file;
• utilities measure their quality of service and you have access to the results. You can reviewing quality results public services near you by searching by city/department/region/country and public service.

Simpler

• your opinions are taken into account to improve and simplify the procedures;
• staff members shall be continuously trained and equipped to respond as effectively as possible to the requests of users;
• more eco-responsible public services that integrate the challenges of the transition from a ecological and solidarity perspective.

More than 10,000 experiments have already been published, you can consult the user experiences.

You can contribute by sharing your experience. It will be published, the administration concerned will provide you with an answer and will be able to identify areas for improvement if the experience has caused dissatisfaction.

You can report an administrative document that is too complex or become a tester to help simplify documents and administrative procedures.

Today, 2.5 million agents are mobilized to implement Public Services +. With input from users, they are working to make public services closer, simpler, and more efficient.

I am discovering the Public Services + program and i contribute by sharing my experience.