The new public service France Rénov' has the objectives of giving users equal access to information, guiding them throughout their renovation project and ensuring a social mission with the lowest income households.

The information and advice provided will facilitate the mobilization of financial assistance and will help to guide households towards competent professionals by relying on:

• a single website france-renov.gouv.fr which will gather the information needed for the renovation project, a simulation tool on the financial assistance available, a directory of skilled craftsmen RGE (Recognized Environmental Guarantor);
• a single national telephone number (0 808 800 700) to contact advisors France Rénov' ;
• a network of more than 450 points of single contact Consulting spaces France Rénov' spread over the whole territory. This network will bring together the Council Spaces and the Renovation Information Points of the Anah (PRI), and will continue its development in partnership with the local authorities.

Households wishing to renovate their accommodation can be accompanied by a trusted interlocutor: My Companion Renovo'. The latter will have the task of simplifying the work path, thanks to multidisciplinary follow-up throughout the project: technical, administrative, financial, or even social where appropriate.