Video complaint is a free service to file complaints with police stations and gendarmerie brigades via the videoconference. Victims of offenses can choose an online appointment slot and file the complaint from their home or other location.

The service has been tested throughout the department of Sarthe (72) and in some cities of the department of Yvelines (78).

It is currently being set up in the Sarthe department. A February 23 decree confirms that it will be extended to the rest of France during 2024. An order must provide for the terms and conditions.

In which cases can the video complaint be used?

All attacks on property and people can enter the field of video complaint:

• violence and threats;
• all types of flights;
• scams and breach of trust;
• willful damage or destruction of private property;
• discrimination;
• harassment.

How does video complaint work?

You must meet 3 conditions to access the service, pending the national deployment of the platform:

• have a computer, tablet or phone with an integrated camera or webcam;
• live in one of the experimental cities;
• have a FranceConnect ID.

The online approach includes the following steps:

• go to the service Videocomplaint the Ministry of the Interior;
• identify yourself with your FranceConnect ID;
• choose an appointment window and then receive the invitation by email or SMS;
• On the day and time of the appointment, click the link in the invitation.
• video conferencing can start with an agent.

At the end of the videoconference, you will receive an email with a summary of the complaint to be validated. The victim must confirm that he or she is accurately transcribing his or her statements and the facts. It may ask the officer or the judicial police officer for any modification it deems necessary. The victim's agreement is recorded in the minutes.