File a complaint remotely with Visiocomplaint

Video complaint is a free service to file complaints with police stations and gendarmerie brigades via the videoconference. Victims of offenses can choose an online appointment slot and file the complaint from their home or other location.

A decree of February 23, 2024 confirms that it will be extended to the rest of France. An order must provide for the terms and conditions.

In which cases can the video complaint be used?

All attacks on property and people can enter the field of video complaint:

• violence and threats;
• all types of flights;
• scams and breach of trust;
• willful damage or destruction of private property;
• discrimination;
• harassment.

How does video complaint work?

You must meet 2 conditions to access the service, pending the national deployment of the platform:

• have a computer, tablet or phone with an integrated camera or webcam;
• have a FranceConnect ID.

The online approach includes the following steps:

• go to the service Videocomplaint the Ministry of the Interior;
• identify yourself with your FranceConnect ID;
• choose an appointment window and then receive the invitation by email or SMS;
• on the day and time of the appointment, click on the link in the invitation to join your user area;
• after identification by France Connect, a link will allow you to access the video complaint;
• video conferencing can start with an agent.

During the video complaint, your consent will be requested after the review of the complaint minutes. You can ask the judicial police officer or officer for any changes deemed necessary. The victim's agreement is recorded in the minutes.