How do I get a Certificate of Rights (Vital Certificate)?

Verified 10 April 2024 - Directorate for Legal and Administrative Information (Prime Minister)

The steps required to obtain a certificate of entitlement vary depending on your plan, whether you are in the general plan or in another plan (for example: MSA, public service mutuals, special plans). The attestation of rights may be essential for certain everyday activities.

General scheme

You have several ways to get a bill of rights.

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Online

You can download the attestation from your ameli account (section: “ My efforts "):

Obtain a Letter of Rights

Please note

if you don't have an account yet, you can create one

On the spot

You can use the multi-service automatic terminals available in health insurance bodies.

You can print your attestation from this kiosk.

Ameli lists the existing terminals. To do this, you must enter your postal code.

By telephone

Who shall I contact

  • Health insurance - 3646

    To obtain information about your rights and procedures, ask a question about your file, report a change of situation or consult your refunds.

    By telephone

    3646

    Open from Monday to Friday.

    Caution : schedules vary according to your department.

    As a general rule, opening hours are at least from 8:30am to 4:30pm.

    Free service + call price, from a fixed or mobile phone.

    From Mayotte, dial 02 69 61 91 91:

    • Monday to Thursday from 7:30 am to 2:30 pm
    • Friday from 7:30 am to 12 pm

    From the foreigner: +33 1 84 90 36 46 (toll free + call price).

    To facilitate responses, remember to bring your Vitale card before contacting Health Insurance.

    By email and chat

    Log in to your Ameli account  : click on "My steps" and then "consult my exchange space".

    You can also use ameliBOT. This chatbot can help you send an email. He can put you in touch with your health insurance fund.

    Indeed, if at the end of 2 requests, ameliBOT does not provide you with a satisfactory answer, you can contact a health insurance advisor via the exchange area of the Ameli account.

FYI  

If you are deaf or hard of hearing, you can contact a videointerpretation advisor.

Warning  

The hard copy of the information contained in your vital card, which is transmitted to you at the same time as the card, does not have the value of a Letter of Rights.

Other schemes

For persons who are members of a scheme other than the general scheme, the parent body must be contacted.

This organization will tell you how (e.g. e-mail, telephone...) to request the certificate of rights.

For example:

  • MSA: titleContent
  • Mutual societies of the public service for certain public officials
  • Special social security schemes (RATP, SNCF...)

Warning  

The hard copy of the information contained in your vital card, which is transmitted to you at the same time as the card, does not have the value of a Letter of Rights.

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