Motorway troubleshooting: What are the rules and rates?

Verified 04 November 2024 - Directorate for Legal and Administrative Information (Prime Minister)

In the event of a breakdown on a motorway, only an approved troubleshooting company is permitted to intervene. Tariffs are regulated.

On a motorway conceded, only one Approved Troubleshooting company is authorized to intervene.

You must prevent the motorway operator who will contact the authorized convenience store.

You can use a emergency terminal to call him.

Please note

In the event of a failure, you should make every effort to clear the road as far away as possible from the taxiways and ensure vehicle advance warning.

The convenience store needs to arrive on site within 30 minutes of calling the emergency kiosk.

In case of small failure, the convenience store takes care of the movement of the vehicle and its on-site repair.

If on-site repair is not possible, the convenience store provides towing of your immobilized vehicle.

Your vehicle is towed:

  • the garage of the intervention vehicle,
  • or, at your request, at a location less than 5 km from the motorway or express way exit.

Rates increase from 1er December 2024.

Until November 30, 2024

The prices are regulated and vary depending, in particular, on whether the troubleshooting takes place on site or with towing.

On-site troubleshooting

Rates vary depending on troubleshooting schedule.

Monday to Friday, from 8 am to 6 pm

The price TTC: titleContent of the recovery operation for a vehicle whose PTAC: titleContent is less than 3,5 tons is €144.52.

Any supplies are charged extra.

From Monday to Friday from 6pm to 8am, Saturdays, Sundays and public holidays

The price TTC: titleContent of the recovery operation for a vehicle whose PTAC: titleContent is less than 3,5 tons is €216.78.

Any supplies are charged extra.

Troubleshooting with towing

Rates vary depending on troubleshooting schedule and vehicle weight.

Monday to Friday, from 8 am to 6 pm

The price TTC: titleContent of the troubleshooting operation varies according to the weight of the vehicle:

  • Vehicle of which PTAC: titleContent is not more than 1,8 tons maximum: €144.52
  • Vehicle with a PTAC of more than 1,8 tons and less than 3,5 tons: €178.7.
From Monday to Friday from 6pm to 8am, Saturdays, Sundays and public holidays

The price TTC: titleContent of the troubleshooting operation varies according to the weight of the vehicle:

  • Vehicle of which PTAC: titleContent is less than or equal to 1,8 tons: €216.78
  • Vehicle with a PTAC of more than 1,8 tons and less than 3,5 tons: €268.05
From 1 December 2024

The prices are regulated and vary depending, in particular, on whether the troubleshooting takes place on site or with towing.

On-site troubleshooting

Rates vary depending on troubleshooting schedule.

Monday to Friday, from 8 am to 6 pm

The price TTC: titleContent of the recovery operation for a vehicle whose PTAC: titleContent is less than 3,5 tons is €148.67.

Any supplies are charged extra.

From Monday to Friday from 6pm to 8am, Saturdays, Sundays and public holidays

The price TTC: titleContent of the recovery operation for a vehicle whose PTAC: titleContent is less than 3,5 tons is €223.01.

Any supplies are charged extra.

Troubleshooting with towing

Rates vary depending on troubleshooting schedule and vehicle weight.

Monday to Friday, from 8 am to 6 pm

The price TTC: titleContent of the troubleshooting operation varies according to the weight of the vehicle:

  • Vehicle of which PTAC: titleContent is not more than 1,8 tons maximum: €148.67
  • Vehicle with a PTAC of more than 1,8 tons and less than 3,5 tons: €183.83.
From Monday to Friday from 6pm to 8am, Saturdays, Sundays and public holidays

The price TTC: titleContent of the troubleshooting operation varies according to the weight of the vehicle:

  • Vehicle of which PTAC: titleContent is less than or equal to 1,8 tons: €223.01
  • Vehicle with a PTAC of more than 1,8 tons and less than 3,5 tons: €275.75

FYI  

Information on fares is displayed in the vehicle cabin troubleshooting. After troubleshooting or evacuation, the convenience store must provide you with a invoice indicating the services provided and their price.

You can report to the DGCCRF: titleContent using the Signal Conso online service:

Conso Signal: Report a Problem with a Merchant

Who can help me?

Find who can answer your questions in your region

  • For additional information on applicable regulations and guidance in case of litigation

    0809 540 550 DGCCRF - ResponseConso

    Having trouble following a purchase? Do you have a question about a point of law before buying or ordering?

    You can get an answer from a DGCCRF: titleContent by calling the 0809 540 550.

    Opening hours of the service:

    No surtax number

    • Monday and Tuesday: from 8:30 am to 12:30 pm and from 1:15 pm to 5:15 pm
    • Wednesday: 13:15 to 17:15
    • Thursday: from 8:30 to 12:30
    • Friday: from 8:30 am to 4 pm