What guarantees are there when buying a product?
Verified 15 January 2024 - Directorate for Legal and Administrative Information (Prime Minister)
When you buy a product, the seller professional must give you the following 2 warranties:
The professional seller can also grant you, free of charge or with payment of a sum, a commercial or contractual guarantee.
However, when you buy a product from a seller individual, it only gives you the legal guarantee of hidden defects.
Who can help me?
Find who can answer your questions in your region
0809 540 550 DGCCRF - ResponseConso
Having trouble following a purchase? Do you have a question about a point of law before buying or ordering?
You can get an answer from a DGCCRF: titleContent by calling the 0809 540 550.
Opening hours of the service:
No surtax number
- Monday and Tuesday: from 8:30 am to 12:30 pm and from 1:15 pm to 5:15 pm
- Wednesday: 13:15 to 17:15
- Thursday: from 8:30 to 12:30
- Friday: from 8:30 am to 4 pm
Obligations of the seller
Legal assurance of compliance
Civil sanctions
Legal guarantee of hidden defects
Obligation to provide information
Presentation of contracts
Legal guarantee of hidden defects
Obligation to provide pre-contractual information
Pre-contractual information
General terms and conditions of contracts
Service-Public.fr
Service-Public.fr
Service-Public.fr