How do I use the Ombudsman of the CAF or the AMM?
Verified 13 February 2024 - Directorate for Legal and Administrative Information (Prime Minister)
The Administrative Ombudsman of the Caf: titleContent (general scheme) or the MSA: titleContent (agricultural plan) may be seized when the response to a claim is not satisfactory.
Caf
The administrative mediator of the FCA intervenes following an unsuccessful referral to the services of the FCA.
For example, one must have already tried to solve the problem by contacting the relevant service before approaching the Ombudsman.
The Ombudsman's action concerns individual family and social benefits (example:back-to-school allowance) paid by the CAF.
It re-establishes communication between the recipient and these services.
Warning
The initiation of a legal action before the court ends the mediation.
The Ombudsman may be contacted by Internet or by post.
Répondez aux questions successives et les réponses s’afficheront automatiquement
Via the Internet
It depends on whether or not you have an allocator account.
By Allocator Account
To enter the mediator, it is possible to log in to his account and send a message to the mediator of his Cf.
We have to go to the section Contact Us.
By email
Some Cafs have a dedicated email address mediation.
By postal mail
It is also possible to contact the Ombudsman of his Cf by post.
FYI
By post, do not forget to indicate your contact details to be contacted by the Ombudsman.
MSA
The mission of the AMM Ombudsman is to seek to resolve disputes between insured persons under the agricultural scheme and their AMM.
It is therefore essential to have already made a written request to your MSA before contacting the Ombudsman.
The Ombudsman may be asked to any dispute relating to compulsory social protection :
- Affiliation
- Contributions
- Benefits (e.g. sickness, maternity, disability, death)
The Ombudsman may be contacted by Internet or by post.
Répondez aux questions successives et les réponses s’afficheront automatiquement
Via the Internet
By postal mail
Who shall I contact
MSA Ombudsman
By mail
The Ombudsman of the AMM
19 rue de Paris
CS 50070
93013 Bobigny Cedex
In all cases, the referral shall include:
- A clear statement of the dispute
- The precise subject matter of the complaint
- Useful documents concerning it, such as the decision of the Amicable Appeals Board
Warning
The Ombudsman cannot pitch intervene when litigation is initiated or a court decision has already been issued.
Who can help me?
Find who can answer your questions in your region
- Family Allowance Fund (Caf)
MSA Ombudsman
By mail
The Ombudsman of the AMM
19 rue de Paris
CS 50070
93013 Bobigny Cedex