Cyberharassment (online harassment)

Verified 22 May 2024 - Directorate of Legal and Administrative Information (Prime Minister), Ministry of Justice

Internet harassment is called cyberharassment. This is a offense. If you experience online harassment, you can report the incident to the police or gendarmerie and request removal of the content unlawful. You can also file a complaint against the perpetrator of the cyberharassment and/or against the internet host. Here are the steps to follow.

Step-by-step approach

Cyberbullying takes place via the Internet (on a social network, a forum, a multi-player video game, a blog, etc.). These may be publications on a public platform (for example, a forum) or private exchanges (for example, on the private messaging of a social network).

The cyberharassment can take several forms:

  • One psychological harassment on the internet which consists in intimidating and humiliating the victim through insulting messages, mockery, threats, etc.
  • One school harassment on the internet when a student is humiliated, bullied or rumored by a student or teacher in the school. For example, it could be the posting of discriminatory comments on a student's Instagram account.
  • One sexual harassment on the Internet, which manifests itself by sending messages, photographs, videos or video montages to the victim sexual connotation or sexist. These may be sexual photos of the victim, pornographic videos showing strangers etc.

Cyber harassment always requires a repetition facts (for example, a person posts insulting messages daily on the victim’s “Facebook” wall).

So that this infringement be retained, the acts committed must also:

  • Resulted in a deterioration of the victim's living conditions
  • Or undermined the dignity of the victim
  • Or creates an intimidating, hostile or offensive situation against the victim.

This offense may be committed by:

  • One person
  • Or by a group of people, without each of them having acted repeatedly.

You can determine the nature of the attack you are the victim of using the diagnostic tool put online by the public interest group “Action Against Cybermalevolence”:

Malicious Cyber Case Diagnosis Tool

If you are a victim of cyberharassment, you must identify those responsible for this offense. This will allow you to engage their criminal responsibility and request the deletion of a content unlawful.

The primary perpetrators of cyberharassment are the perpetrators of the unlawful publication.

However, it can be difficult to know who they are. This is particularly the case when online harassment is carried out by a group of people.

If you have not been able to identify the perpetrator(s) of the cyberharassment, you may incur the responsibility of the internet hosts.

However, hosts can be held liable only if the following 2 conditions are met:

  • They were aware of the illegal nature of the published content
  • And they didn't move quickly to have them removed or made inaccessible.

You need to collect as much evidence of online harassment as possible. These may include:

  • Screenshots
  • Of impressions
  • Audio or video recordings
  • Of a handrail previously filed against the perpetrator of harassment

In any case, you must be as precise as possible: all these documents must be dated.

You can call on a commissioner of justice (formerly a bailiff and judicial auctioneer) to find out about the harassment.

Please note

The findings of the Commissioner of Justice are rewarding.

If you are a victim or witness to a cyberharassment situation, you can point out this offense against the police or gendarmerie.

Report cyber harassment (online harassment)

An instant messenger (chat) allows you to chat with a police officer or a member of the gendarmerie. Chat history can be deleted from your computer, mobile phone or tablet at any time.

Several devices allow the deletion of illegal content published on the Internet. You can report illegal content to the host, social network operators and/or law enforcement. You also have the option to request the de-referencing of a publication that concerns you.

Report content to the host or social network managers

As a victim of cyberbullying, you can request removal of content unlawful.

First of all, you must contact the author of the content if you have identified it and you have a way to reach it. If you are not aware of it or if it refuses to withdraw the publication, you can contact the host site.

The request is made by registered letter with acknowledgement of receipt (LRAR). It must be accompanied by any document proving harassment.

Once the hosting company has read the request you have sent it, it will have to delete the illegal content within days. He must also notify the competent authorities (e.g. the public prosecutor) within a very short period of time. In practice, the response time of the host depends on the severity of the publication concerned.

Social networks or video hosts also have devices to remove illegal content. However, their conditions for withdrawal depend on their own criteria and not on French laws.

Social networks also allow you to block a person, that is to say to prevent any contact with the victim.

You can directly alert some social media managers:

Warning  

If you report content as illegal knowing that it is not, you could face a year in prison and €15,000 of fine.

Report illegal content to the police or gendarmerie

Any person (adult or minor victim, adult witness or minor) may report a illegal content posted on the internet.

This report can be made from the site PHAROS: titleContent.

Report illegal internet content (internet-reporting: Pharos)

Once the content is reported, the police and gendarmes will open an investigation. If the content is truly illegal, they can ask the host to remove it from the internet.

Request de-referencing of content in a search engine

In addition to the removal of the publication unlawful, you can request the de-referencing of the relevant content in a search engine.

Unlike removal, de-referencing does not result in the deletion of the illegal publication. However, it allows you to delete the results provided after a search made from your first and last names.

To request a de-referencing, you must fill out an online form made available by the different search engines.

Your request must be substantiated. You must attach any document proving the harassment as well as your identity document (e.g. identity card or passport).

If the search engine does not answer you, or if the answer is unsatisfactory, you can contact the National Commission of Informatics and Freedoms (CNIL) by post or online.

Who shall I contact

As a victim of cyberbullying, you can lodge a complaint against the perpetrator(s). You can also file a complaint against the internet host if he has not fulfilled his obligations. An investigation will be carried out and those responsible can be prosecuted before the criminal courts. If they are found guilty, sentences can be handed down.

If you wish, you can get the assistance of a lawyer who will accompany you from the time you file a complaint until the trial before the correctional court.

Who shall I contact

File a complaint

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Major

An adult can file a complaint against the perpetrator of the cyberharassment or against the internet host.

Against the perpetrator of the cyberharassment

You can lodge a complaint against the perpetrator(s) of the cyberharassment and solicit damages.

If you don't know the true identity of the author(s), you can file a complaint against X. Technical intermediaries (e.g. hosting or internet service provider) must enable the courts to identify the author(s) of the content in question.

Who shall I contact
Against the web host

If you have reported illegal content to the host and the host has not deleted it after 72 hours, you can also file a complaint against it and request damages.

Who shall I contact

Minor

If you are a minor, you can go alone to the police or gendarmerie and report the facts. However, you have no right to to be a civil party in order to obtain damages from the perpetrator of the cyberharassment or the host of the site. Your parents must do it on your behalf.

Who shall I contact
Who shall I contact

FYI  

Since March 31, 2024, online complaints of sexual or psychological harassment on the Internet must be transmitted to the Paris judicial court, when the facts have been preceded, accompanied or followed by a crime or a offense.

Securing Convictions for Cyber Harassment

If the criminal court decides to convict those responsible for the cyberharassment, it can impose a sentence on them.

The author(s) of the publication and the internet host are not subject to the same penalties. However, the victim can still ask them for damages.

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Penalties incurred by the perpetrator of the cyberharassment

The penalties incurred by the perpetrator of the cyberharassment depend on the type of harassment committed. They may also depend on the age of the victim. Of specific measures and penalties apply where the perpetrator is a minor.

In all cases, cyberbullies face a additional penalty banning them from the online platform (e.g. a social network) from which they committed the offenseinfringement . As soon as they are informed of this conviction, the providers of the online service concerned must block the accounts of the perpetrator of the cyberharassment and ensure that he cannot create new ones.

This banishment shall be valid for a maximum of 6 months. This period may be extended to one year in case of recurrence.

Online bullying

Online bullying is punishable by:

  • 2 years in prison
  • And €30,000 of fine.

These penalties may be increased if the victim is a minor. In this case, the person responsible shall be liable to:

  • 3 years in prison
  • And €45,000 of fine.
Online sexual harassment

Online sexual harassment is punishable by:

  • 3 years in prison
  • And €45,000 fine
Online bullying in schools

Online school harassment is punishable by:

  • 3 years in prison
  • And €45,000 of fine.

Where the victim has been totally incapacitated for work for more than eight days, this penalty shall be increased to:

  • 5 years in prison
  • And €75,000 of fine.

Where the harassment has led the victim to commit suicide or attempt to commit suicide, the perpetrator shall be liable to:

  • 10 years in prison
  • And €150,000 of fine.

Warning  

These penalties shall not apply where the perpetrator is a minor. Specific penalties are provided for where the school harassment on the Internet is committed by a minor.

Penalties incurred by the host

The host which does not provide for a mechanism to report a case of cyberharassment risks a penalty of:

  • 1 year in prison
  • And €250,000 of fine.

The same penalty may be imposed if they were aware of the unlawful nature of the content and did not inform the competent authorities (e.g. the Public Prosecutor).

Penalties incurred by providers of access to an online service

The provider of access to an online service that does not block the accounts of a person sentenced to ban on social media shall be liable to a penalty of €75,000 of fine.

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