Credit card fraud - Internet fraud
Verified 31 mai 2024 - Directorate for Legal and Administrative Information (Prime Minister)
Your situation
- Your credit card information has been used without your consent
- You still have your credit card
- The fraud was committed on the Internet
You are victim of fraud a credit card if you are meeting all of the following conditions :
- Your credit card details have been used to make online purchases
- You have not made the purchase (nor is it the purchase of another usual user of the card)
- The credit card is still in your possession.
Generally, you are fraud alert in the following cases:
- You notice online purchases on your bank statement that you did not make
- You have received a confirmation code on your phone for a purchase you did not make
- You have been notified by your bank of an attempt to fraudulently use your credit card on the Internet.
Here are the steps to take if you are a victim of credit card fraud.
Step-by-step approach
You must oppose, which means blocking the use of your card.
To do this, contact your bank or call the Opposition Interbank Server.
Who shall I contact
Interbank card Opposition Server
Allows you to make an immediate opposition on your credit card.
By telephone
0 892 705 705
Open 7 days a week and 24 hours a day.
Purple or premium-rate number: cost of a call to a fixed number + fee-paying service, from a landline or mobile phone.
One registration number is given to you.
You have a dated record of your objection.
If your credit card agreement requires it, you must notify your agency of your objection by registered letter with acknowledgement of receipt or on the spot, at the counter. This is not necessary if you have contacted your bank to object.
You can use the following mail template:
Confirm his statement of telephone opposition to his credit card
Opposition proceedings may be paid for. Its cost varies depending on the banks and any insurance guarantees taken to cover the risk.
It is advisable to report fraud to the police.
For this, you can make a report (online) or file a complaint (on-site or by mail):
- The alert is to inform the investigation services of the existence of fraud. You can remain anonymous. You will not be informed of the outcome of the case
- The complaint is the act by which the victim of a fraud informs the judicial authority. When you file a complaint, you must give your identity. This approach is binding on you and investigators can contact you.
A report, like a complaint, allows you to obtain a receipt, a document attesting to the registration of your return. You can send the receipt to your bank when you request a refund.
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Report fraud (online)
Before starting the online approach, also called Perceval, prepare the information you need:
- Your objection registration number
- Your credit card number
- Your bank statements.
Report credit card fraud (Perceval)
Once you have logged in to the online process, provide information on fraudulent purchases made.
Your application will be processed by the National Gendarmerie and you will receive an email within a few hours acknowledging receipt of the declaration.
Please note
If you have an account on service-public.fr, the receipt will also be available in the “my documents” section of your personal space.
File a complaint (on site)
To file a complaint, you must go to the police station or to the gendarme of your choice.
Police or gendarmerie services are obliged to register your complaint if you are a victim of infringement.
The complaint is then forwarded to the public prosecutor for him to decide on what to do next (investigation, no follow-up classification, etc.).
If you don't know the perpetrator, you can fill out a online pre-complaint before you move.
Then you need to sign your complaint on-site in the police station or the gendarmerie brigade that you chose.
File a complaint (by post)
You can file a complaint with the public prosecutor.
To do this, you must send an email to the court of law of the place of the offense or of the domicile of the offender.
Who shall I contact
Your mail should include the following:
- Your marital status and full contact information (address and telephone number)
- Detailed account of the facts, date and place of the offense
- Name of the alleged perpetrator if known (otherwise, the complaint will be filed against X)
- Name and address of any witnesses to the offense
- Description and provisional or definitive estimate of the damage
- Your proof documents: medical certificates, work stoppages, photographs, videos, miscellaneous invoices, findings, etc.
You can use the following mail template:
File a complaint with the public prosecutor
You can send your complaint by registered letter with acknowledgement of receipt, by simple letter or by letter followed.
You can also file your complaint directly at the courthouse.
In any case, a receipt is given to you as soon as the Public Prosecutor's Office has registered your complaint.
Procedure
You must request a refund of the debited amount from your bank. Check with your bank to find out how to apply.
If you have reported online fraud to law enforcement, you must send the receipt to your bank.
The bank must refund all debited amounts. They must also reimburse you for any action, i.e. the costs of any payment incident.
Amounts must be refunded immediately and no later than the end of the first working day upon receipt of the challenge.
Warning
If you have opposition belatedly, your bank may refuse to reimburse you. A fraudulent payment cannot be refunded if it is more than 13 months old. If this payment is made outside theEuropean Economic Area, the repayment period shall be 70 days.
Appeals
If you have a dispute about a refund, you can enter the banking ombudsman.
If the intervention of the banking ombudsman did not put an end to the dispute, you can take the case to court.
The competent court depends on the sums involved in the dispute.
- For a case less than or equal to €10,000, it is the local court or the judicial court.
- For a case greater than €10,000No, it's the court.
Who shall I contact
Online service
Ministry of Economy
Supervisory and Resolution Authority (ACPR)
National Institute of Consumer Affairs (INC)