Abusive telephone solicitation, voice or SMS spam: what to do? - Voice Spam

Verified 01 mars 2023 - Directorate for Legal and Administrative Information (Prime Minister)

Your situation

  • Voice Spam
Edit

We're talking about Svoice pam when you receive a call with a number of type 089..., 081... or 082..., but that hangs up as soon as you take the call. It can also stay online for a few seconds.

If you have not picked up, the number will be recorded as a missed call.

The purpose of these calls is to get you to call back a surcharged number.

Such practices may be part of a attempted fraud.

We are also talking about Voice Spam if you get a call from a classic 01 40 number...but when you pick up, you're encouraged to call back a premium-rate number. It is also an attempt to defraud.

Warning  

if your correspondent picks up and offers you a commercial offer, it is a telephone solicitation and not voice spam.

You can block the number of the correspondent by sending by SMS to the 33,700 a message containing the words Voice Spam followed by the number of your correspondent who prompts you to call him back.

The 33700 is the official platform to fight against voice and SMS spam.

An SMS message will be sent to you by the 33,700 to confirm the correct receipt of your report.

Sending a text message to 33,700 is free if you are a customer of one of the following operators:

  • Auchan Telecom
  • Bouygues Telecom
  • CIC Mobile
  • Cofidis Mobile
  • Mobile Mutual Credit
  • Free
  • Mobile NRJ
  • Orange
  • SFR

For other operators, the service may cost the price of a normal SMS.

In addition, some applications offer to block voice spam themselves. Your operator can offer such an application.

You can identify and report Voice Spam online even if you have received a call on your landline phone:

Identify and report online voice spam

When you report spam to 33700, the effect is not immediate. Handling spam requires the operator to have received multiple reports and take action that may take time to implement.

If you continue to receive abusive calls despite the steps you have taken to block and unsubscribe from them, you can consider filing a complaint with the DGCCRF or the Cnil.To do this, you can use Signal Conso:

Conso Signal: Report a Problem with a Merchant

Submit a complaint online to the Cnil

Who can help me?

Find who can answer your questions in your region

  • 0809 540 550 DGCCRF - ResponseConso

    Having trouble following a purchase? Do you have a question about a point of law before buying or ordering?

    You can get an answer from a DGCCRF by calling the 0809 540 550.

    Opening hours of the service:

    No surtax number

    • Monday and Tuesday: from 8:30 am to 12:30 pm and from 1:15 pm to 5:15 pm
    • Wednesday: 13:15 to 17:15
    • Thursday: from 8:30 to 12:30
    • Friday: from 8:30 am to 4 pm