Entitlement to enforceable housing (Dalo): to assert his right to housing - In Île-de-France

Verified 01 août 2024 - Directorate for Legal and Administrative Information (Prime Minister)

Your situation

  • You want social housing in Île-de-France
  • You want to make a Dalo claim online
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The Dalo remedy is reserved for certain applicants for social housing. Only those applicants may benefit from it. The Dalo appeal must enable them tobe recognizedpriority for the allocation of social housing.

FYI  

But going to Dalo doesn't guarantee that you're going to get social housing quickly. The availability of social housing depends primarily on the number of housing units available.

Simulate his eligibility to the Dalo

To find out if you qualify for the Dalo, you must use this online service:

Île-de-France: whether you are eligible for the Dalo or the Daho

To know the conditions to be fulfilled for the Dalo

To benefit from the right to housing (Dalo), you must complete the following conditions :

  • Be French or have a valid right or residence permit
  • Complete the income requirements for social housing
  • Have made at least one effort to obtain housing or to be able to stay there (for example: have made an application for social housing, or have contacted the health and hygiene service of the town hall in case of unsanitary housing, or have instructed the owner to carry out the necessary works in case of indecent housing).

In addition, you must be in at least 1 of the following :

  • Not having received a proposal for social housing adapted to your needs (number of people to be housed...) and your abilities (income...), despite a waiting time greater than abnormally long delay
  • Being homeless (staying with relatives, being homeless...)
  • Have a court order evicting you from your home, without resettlement
  • Be hosted in a lodging structure or a social hotel residence continuously for more than 6 months
  • Be temporarily housed in transitional housing (for example, housing provided by an association) or a home (social residence, house, family pension...) for more than 18 months
  • Living in a room unsuitable for the home (cellar, garage, shop, windowless room...)
  • Living in a home unhealthy or in a dangerous dwelling (risks of collapse or fire, insecurity linked to delinquency...)
  • Be handicapped person, or have a dependant handicapped person, and be housed in accommodation not adapted to this handicap
  • Be handicapped person, or have a dependant handicapped person or at least 1 minor child, and living in a dwelling overbusy or not decent (without facilities allowing access to drinking water, drainage of dirty water, normal heating, lighting and the operation of household appliances...).

To make your appeal Dalo, you can get help from one of the following people:

You can make your appeal Dalo online, or by using a form to send by mail:

You must use the following online service:

Île-de-France: filing an appeal against Dalo

Warning  

You only have to make one recourse Dalo and you only have to send it to one mediation commission.

When the Commission Secretariat received your complete file, it sends you an acknowledgement.

The date of the acknowledgement of receipt shall cause a three-month period during which time the commission must make its decision.

Please note

Doing a Dalo appeal does not exempt you from apply for social housing or renew your application for social housing.

The commission must make its decision within 3 months from the date of acknowledgement of receipt of your appeal Dalo.

The Commission may take one of the following three decisions:

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You have priority

This means that housing must be assigned to you urgently. As a result:

  • The commission shall inform the prefect that you need to be offered accommodation adapted to your needs (number of people to stay...) and your abilities (amount of your income...) within 6 months. However, the accommodation you will be offered may be located in a department of Île-de-France different from that of the commission.
  • The commission informs you of its decision by registered letter with acknowledgement of receipt. This notification also tells you that you will lose the benefit of this decision if you refuse the offer of accommodation adapted to your needs and abilities.

After receiving the commission's notification, you can inquire about the progress of your application by calling the following number:

Who shall I contact

  • Dalo: call number reserved for priority housing applicants in Île-de-France

    To find out about a Dalo file in progress in Île-de-France

    Telephone: 01 77 45 45 45

    Monday to Friday, from 9 am to 5 pm

Warning  

You must inform the commission secretariat if your contact details or your situation (number of people to be accommodated ...) change.

You must continue to renew your application for social housing (and if necessary, update it) until a home is assigned to you.

You're not a priority

This means that you will not be assigned emergency accommodation.

The commission informs you of its decision by registered letter with acknowledgement of receipt. This notification tells you why you are not considered a priority applicant.

You have 2 months to challenge the reasons for the refusal. To do this, you can:

You must be accommodated or have temporary accommodation

When the committee considers that a "classic" housing proposal is not suitable for your situation, it directs your Dalo appeal to a remedy Daho : .

This means that she recommends that you be offered an accommodation solution, or temporary accommodation.

Following this decision, you must receive a proposal for accommodation (for example, in a social hotel residence) within 6 weeks, or a proposal for transitional housing (for example, housing provided by an association) or a proposal for accommodation in a residential home (for example, in a social residence, a house for a family, a boarding house, etc.) within 3 months.

Within 6 months which follow the date of notification of the commission's decision recognizing you priority, a housing proposal tailored to your needs and abilities must be made to you. However, this accommodation could be located in a department of Île-de-France different from that of the commission.

Warning  

Refusing the housing proposal, if it is well suited to your needs and abilities, makes you lose the benefit of the decision of the commission that recognized you priority.

During this period, you can inquire about the progress of your application.

It all depends on how you made your appeal Dalo:

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Dalo Online Recourse

You can find out about the progress of your application in 2 different ways:

Either by logging in to your online account:

Île-de-France: monitoring the progress of its appeal Dalo

Either by calling the following number:

Who shall I contact

  • Dalo: call number reserved for priority housing applicants in Île-de-France

    To find out about a Dalo file in progress in Île-de-France

    Telephone: 01 77 45 45 45

    Monday to Friday, from 9 am to 5 pm

Dalo appeal by post

You can inquire about the progress of your application by calling the following number:

Who shall I contact

  • Dalo: call number reserved for priority housing applicants in Île-de-France

    To find out about a Dalo file in progress in Île-de-France

    Telephone: 01 77 45 45 45

    Monday to Friday, from 9 am to 5 pm

FYI  

You must inform the commission secretariat if your contact details or your situation (number of people to be accommodated ...) change.

You must continue to renew your application for social housing (and if necessary, update it) until a home is assigned to you.

After this period, if you have not received suitable accommodation, you have 4 months to appeal to the administrative tribunal.

To appeal to the Administrative Court

You have to appeal before the Administrative Court within 4 months of the end of the period given to the prefect to offer you accommodation.

To do this, you must provide the administrative tribunal a copy of the decision of the mediation commission recognizing you as a priority and as being in urgent need of accommodation. You don't have to hire a lawyer. You can get help from a social worker or a approved association.

Warning  

You must continue to renew your application for social housing (and if necessary, update it) , until a home is assigned to you.

Decision of the Administrative Court

The Administrative Tribunal has 2 months to reach a decision.

The court can require the housing department to house you when the judge finds that you meet the following 2 conditions:

  • A mediation commission has recognized you as a priority applicant
  • You have not been provided with accommodation suitable to your needs and abilities

FYI  

This remedy does not entitle you to any compensation. But you can take another action (known as an “action for damages”) before the administrative court, if you feel you have suffered harm.

Who can help me?

Find who can answer your questions in your region

  • Telephone administrative information - Allo Public Service

    • accès

      For more information on this topic, you can contact Allô Service Public.

      Attention: the service does not have access to users' personal files and cannot therefore provide information on their status.

    • horaires
      • Lundi : de 08h30 à 17h30
      • Mardi : de 08h30 à 12h15
      • Mercredi : de 08h30 à 12h15
      • Jeudi : de 08h30 à 17h30
      • Vendredi : de 13h00 à 16h15

    • Request a call

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    • service

      The informants who answer you belong to the ministry in charge of housing and city planning.

  • Town Hall
  • Paris - Center d'action sociale de la ville de Paris (CASVP)
  • Departmental Agency for Housing Information (Adil)

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