The reflection period is the time allowed to you, as a consumer, to make a decision after you have received an offer or a contract, and before the contract is concluded.

This period allows you to read all the information mentioned in the contract, to ask additional questions to the professional, to compare the offer offered with another.

The cooling-off period varies according to the type of contract.

Examples:

• You're about to do cosmetic surgery and you've asked for a quote. You have a minimum period of 15 days after the submission of the quote to commit or not. This time period cannot be less, even if you ask for it.
• You're going to take out a mortgage. You have 10 days to accept or reject the offer upon receipt.

The withdrawal period is the amount of time you can cancel a contract or purchase without providing justification. This means that the contract was formed or the purchase made.

The deadline varies depending on the nature of the contract signed.

Examples:

• You just signed a consumer credit. You have 14 calendar days expired from the day of acceptance to change your mind and renege on your commitment.
• You signed a contract with a marriage agency and you want to reconsider your decision. You have 7 days to withdraw from the moment you signed the contract.