Démarche en ligne

File a complaint about a purchase made on a foreigner website (Online Service)

Allows to lodge a complaint online with the International Consumer Protection and Control Network (ICPEN) following a purchase made from a foreigners website (without representation in France).

    Go to the online procedure

    For details, please use the practical information sheets :

    J'ai réalisé une démarche administrative

    Je donne mon avis sur Services Publics +. L'administration concernée me répondra.

    Je donne mon avis

    Émetteur de la démarche en ligne : ICPEN/ICPEN International Consumer Protection and Enforcement Network

    Verified 22 April 2022 - Directorate for Legal and Administrative Information (Prime Minister)