Contact the SNCF Voyageurs Ombudsman online (Online service)

Business nationale des chemins de fer français (SNCF)

Allows to contact the mediator of SNCF Voyageurs after refusal of one of these companies to respond favorably to your challenge

Go to the online procedure

Verified 16 April 2024 - Directorate for Legal and Administrative Information (Prime Minister)

For details, please use the practical information sheets :

J'ai réalisé une démarche administrative

Je donne mon avis sur Services Publics +. L'administration concernée me répondra.