File a complaint against those responsible for a fake commercial site (THESEE) (Online Service)

Ministry of the Interior

What is a fake commercial site?

A fake commercial website is a website put online with the aim of selling goods (e.g. clothes, vehicles, household appliances, etc.) which, in the end, do not exist to the extent that the website is of a nature fraudulent.

This is a form ofswindle.

Under what conditions is it possible to lodge a complaint?

3 cumulative conditions must be met before you can deposit complaint on THESEE:

  • You placed your order on a fake commercial site. He's no payment and/or collection required
  • You did not receive the ordered good
  • Customer service is unreachable whether the site is still online or not.

If these 3 conditions are not met, you can file a complaint by traveling to the police station or gendarmerie of your choice or by writing to public prosecutor.

If the site managers have used deceptive marketing practices, you can alert the Directorate-General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF).

Warning  

Only adults can deposit complaint on the THESEE online service. Minors can only perform a signaling.

Your complaint must be as complete as possible so that investigators can identify the perpetrator of the offense. You can complete it in a six-year period from the fact-finding commission. Complaining can be done through THESEE.

What are the consequences of filing a complaint on THESEE?

As soon as your complaint is validated by professionals in this online service, you receive an information notice in your personal space “Service-Public.fr”. This notice gives you information on the follow-up to your complaint, the assistance you can receive (e.g. assistance from a lawyer) and the means to obtain compensation.

You are also informed in case of identification and arrest of the perpetrator.

How to file a complaint on THESEE?

This online service can be used if you are a individual of nationality French or foreign.

You can file a complaint only in your own name and by indicating your identity.

You must authenticate with FranceConnect.

Warning  

Only persons who do not have the possibility to use FranceConnect (example: foreigners tourists) can use a Service-Public.fr account

Go to the online procedure

Verified 05 July 2024 - Directorate for Legal and Administrative Information (Prime Minister)

For details, please use the practical information sheets :

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