Ministry of the Interior

What is user account hacking?

Hacking an e-mail account is a infringement.

This consists, for a malicious individual, in taking control of a person's account (on a social network, an email, an online sales site, etc.) in order to steal personal and/or banking information from him or her or to make fraudulent use of it (fraud, identity theft, etc.)

Under what conditions is it possible to lodge a complaint?

2 cumulative conditions must be met before you can wear complaint from this online service:

• Your user account (social network profile, email, etc.) must have been hacked
• One demand for money must have been made on your behalf. You must specify the amount claimed. However, it is not no payment and/or collection required.

If no money has been requested, you can file a complaint by traveling to the police station or gendarmerie of your choice or by writing to public prosecutor.

Your complaint must be as complete as possible so that investigators can identify the perpetrator of the offense. You can complete it in a six-year period from the fact-finding commission. Complaining can be done through THESEE.

What are the consequences of filing a complaint on THESEE?

As soon as your complaint is validated by professionals in this online service, you receive an information notice in your personal space “Service-Public.fr”. This notice gives you information on the follow-up to your complaint, the assistance you can receive (e.g. assistance from a lawyer) and the means to obtain compensation.

You are also informed in case of identification and arrest of the perpetrator.

How to file a complaint on THESEE?

This online service can be used if you are a individual of nationality French or foreign.

You can file a complaint only in your own name and by indicating your identity.

You must authenticate with FranceConnect.

Go to the online procedure

Verified 07 August 2024 - Directorate for Legal and Administrative Information (Prime Minister)