File a complaint for receiving a fraudulent message (hacking of a contact's email) - THESEE (Online Service)
Ministry of the Interior
What is email hacking?
Hacking an e-mail account is a infringement. This includes a malicious individual taking control of a person's e-mail for the purpose of sending spam or fraudulent emails to all his contacts.
Under what conditions is it possible to lodge a complaint?
You can file a complaint about this online service if you have received a request for money from a correspondent whose email has been hacked.
Your complaint is taken into account by THESEE's investigation services whenever a request for money is made. So you have to specify the amount you were charged. Nevertheless, it is not necessary that a payment and/or collection has taken place.
If no request for money has been made, you can lodge a complaint by moving to the police station or gendarmerie of your choice or by writing to public prosecutor.
Warning
Only adults can deposit complaint on the THESEE online service. Minors can only perform a signaling.
Your complaint must be as complete as possible so that investigators can identify the perpetrator of the offense. You can complete it in a six-year period from the fact-finding commission. Complaining can be done through THESEE.
What are the consequences of filing a complaint on THESEE?
As soon as your complaint is validated by professionals in this online service, you receive an information notice in your personal space “Service-Public.fr”. This notice gives you information on the follow-up to your complaint, the assistance you can receive (e.g. assistance from a lawyer) and the means to obtain compensation.
You are also informed in case of identification and arrest of the perpetrator.
How to file a complaint on THESEE?
This online service can be used if you are a individual of nationality French or foreign.
You can file a complaint only in your own name and by indicating your identity.
You must authenticate with FranceConnect.
Warning
Only persons who do not have the possibility to use FranceConnect (example: foreigners tourists) can use a Service-Public.fr account
Verified 05 July 2024 - Directorate for Legal and Administrative Information (Prime Minister)
For details, please use the practical information sheets :
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