Démarche en ligne

File a complaint for real estate rental scam (false advertisement) - THESEE (Online service)

What is real estate rental scam?

The real estate rental scam is a infringement.

A false property rental advertisement is defined as an offer to rent a property. real estate (house, villa, apartment, etc.) which does not exist or who cannot be rented to the extent that the author of the advertisement is not the owner of the property or the accommodation is unavailable.

The perpetrator of this offense uses a website of property advertisements or sale/rental between individuals.

The purpose of this individual is to extract money, personal information or identity documents from you for fraudulent use (example: impersonation).

Under what conditions is it possible to lodge a complaint?

2 cumulative conditions must be met before you can deposit complaint in this online service:

  • You must not have met with the perpetrator of the scam (virtual relationship)
  • A sum of money must have been requested. So you have to specify the amount claimed. Nevertheless, it is not necessary for a payment and/or a collection to have taken place.

If these 2 conditions are not met, you can file a complaint by traveling to the police station or gendarmerie of your choice or by writing to public prosecutor.

Warning  

Only adults can deposit complaint on the THESEE online service. Minors can only perform a signaling.

Your complaint must be as complete as possible so that investigators can identify the perpetrator of the offense. You can complete it in a six-year period from the fact-finding commission. Complaining can be done through THESEE.

What are the consequences of filing a complaint on THESEE?

As soon as your complaint is validated by professionals in this online service, you receive an information notice in your personal space “Service-Public.fr”. This notice gives you information on the follow-up to your complaint, the assistance you can receive (e.g. assistance from a lawyer) and the means to obtain compensation.

You are also informed in case of identification and arrest of the perpetrator.

How to file a complaint on THESEE?

This online service can be used if you are a individual of nationality French or foreign.

You can file a complaint only in your own name and by indicating your identity.

You must authenticate with FranceConnect.

Warning  

Only persons who do not have the possibility to use FranceConnect (example: foreigners tourists) can use a Service-Public.fr account

    Go to the online procedure

    For details, please use the practical information sheets :

    J'ai réalisé une démarche administrative

    Je donne mon avis sur Services Publics +. L'administration concernée me répondra.

    Je donne mon avis

    Émetteur de la démarche en ligne : Ministry of the Interior

    Verified 28 November 2024 - Directorate for Legal and Administrative Information (Prime Minister)